1. Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Time
- Estimated delivery time: 5–7 working days from the date of dispatch.
- Delivery times may vary depending on your location and courier partner.
3. Shipping Charges
- We offer free shipping on all prepaid orders across India.
- Additional charges may apply for COD (Cash on Delivery) orders.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking link via email or SMS.
- You can use this link to monitor the delivery status in real time.
5. Delays & Exceptions
- Delays caused by natural calamities, strikes, courier issues, or unforeseen events are not under our control.
- In case of any unexpected delay, our team will notify you promptly.
6. Incorrect Address
- Please ensure your shipping address and contact details are accurate at the time of order.
- Univastra is not responsible for delivery issues due to incorrect or incomplete address details.
7. International Shipping
- Currently, we do not offer international shipping. We only ship within India.